Updated 3-18-2020: We are open and seeing sick/emergent appointments. We are NOT allowing clients into our office starting 3-19-2020 until further notice. See below for details.
Due to the concerns related to the COVID-19 pandemic, A & E Animal Hospital is taking extra precautionary measures to protect our staff, patients, and clients while still maintaining vital care to our patients. To ensure that our staff can continue to care for your pets and following the recommendations of the CDC and AVMA, we have decided to close our lobby to clients until further notice. We are continuing to see sick/emergent appointments as we have been through scheduled appointments and drop off appointments. Any non-emergent appointment (annual exams, vaccines, nail trims, etc.) will be scheduled for a time in the future. We know this is not ideal and we apologize for the inconvenience as we know how much your pet means to you. Thank you for understanding and working with us so that we can continue to provide the best quality care for your pet. Please call us at 217-367-1137 to talk with our trained staff about your pets needs.
Appointments - Read this!
If you have an appointment with us, please call when you arrive in the parking lot. Do NOT come into the building. We will check your pet in over the phone and get necessary information prior to retrieving your pet. Once we have the necessary information we need, a veterinary assistant will come to your car for your pet. All dogs must be on a leash prior to our staff coming to your car and all cats must be in a carrier, no exceptions. The assistant will bring your pet into the hospital for the veterinarian to examine. Your veterinarian will then call you with updates/findings and go over recommended diagnostics/treatments. Once your pet is done, our veterinary assistant will return your pet immediately to your car. We will then call you when we have any medications filled and your invoice finalized.
If you are sick, please have someone who is healthy bring your pet to us or reschedule your appointment.
Boarding - Ready this!
If you are boarding your pet with us, when you come to pick up, please call when you are in the parking lot. We will go over any information, take care of the invoice and then bring your pet and all their belongings to you.
If you are dropping off your pet for boarding, please call when you are in the parking lot. We will go over all information for boarding, get your instructions for your pet and then come to retrieve your pet from your car. Please do not bring cloth personal belongings for your pet. You may bring toys as long as they can be washed with soap and water.
Picking Up Medications - Read this!
Please call prior to coming to let us know what medications you would like to pick up. This will allow us to put together your medications and decrease your wait time. When you arrive, please call and we will bring your medications to you.
We keep our hospital clean and disinfected on a daily basis and are enacting additional recommendations made by the CDC more frequently throughout the day. We are closely following CDC, WHO and AVMA recommendations along with state and federal recommendations/mandates and will continue to update our policies as needed.
Please follow the advice of your physician and stay home if recommended. If you are sick or showing symptoms of COVID-19 (i.e.; fever, cough, shortness of breath etc.) please seek medical care. If you have an appointment scheduled with A & E Animal Hospital, and are experiencing any of these symptoms, we have several options set in place to ensure safety for everyone.
Reschedule: We would be happy to reschedule your non-emergent appointment to a later time.
Family Member or Friend: A non-sick family member or friend can bring your pet to the hospital for their scheduled appointment. If it is a non-sick family member, they will be asked to stay in the car and we will come to them. Please be available by phone if our doctors have any further questions on history, clinical signs and/or need authorization for diagnostics.
Currently, most previously scheduled appointments are remaining in place. Future non-emergent appointments such as Annual Wellness Examination with Vaccinations, Nail Trims, Anal Gland Expression, etc. will be limited and scheduled at later dates to help decrease the flow of traffic in hospital. For now, it is important that we minimize transmission to reduce the chance of infecting our healthcare workers and most vulnerable clients as we care about the safety of our clients/patients and want to ensure that your pets can receive the best veterinary care.
Furthermore, we are working very hard on launching our new online pharmacy this week. This will allow our clients to obtain prescription medications and food as prescribed by their veterinarian without needing to come to the clinic. The products will be delivered right to your door further minimizing contact and traffic flow in our hospital. We would be happy to walk you through the process of signing up and ordering over the phone once this is available.
Please don't hesitate to call us (217)-367-1137 if you have any further questions or concerns. Hoping all of our patients and clients are staying healthy during this time.
-The Doctors and Staff at A & E Animal Hospital
What to do if I have been recently exposed to Coronavirus (through travel, been in contact with someone who is sick, personally tested positive or have respiratory symptoms) and my pet needs veterinary care?
First, please make sure you are taking care of yourself and following CDC's recommendations and doctor recommendation. Try to keep some distance from your pet - no hugging or kissing and wash your hands before and after interacting with your pet. If your pet is having a medical emergency or is sick, please call us to schedule an appointment. We ask that you find someone who has not been exposed and is healthy to bring your patient in if possible. If your pet is due for routine care (annual exams, vaccines, nail trims, or other non-urgent appointments), please call our staff and we will schedule you an appointment at a later time.
Can my pet get or give COVID-19?
According to the CDC, there are no reports of pets catching or giving COVID-19 to humans or other animals at this time. In Hong Kong, a dog did test "weak positive" for the virus, but further testing has shown that the dog was serologically negative meaning that it did not have active infective disease.
See this link for further information on pets and COVID-19:
What emergency veterinary clinics are open in our area?
The University of Illinois Vet Med is seeing patients at this time, though they have moved to seeing only emergent cases. If you feel your pet has an emergency and we are closed, please call U of I Vet Med prior to going there at 217-333-5300.
Additional Information on COVID-19